Telephone numbers for Aviation Port Services (APS) at Boston Logan Airport (BOS)

Freitag, 30. September 2016, 15:54 Uhr von Felix

If you are flying with a smaller airline into Boston Logan Airport (BOS) and something went wrong with your luggage, you might be out of luck. A company named Aviation Port Services (APS) might be subcontracted by your airline to handle your bag. At the time of writing (September 2016), Eurowings, Norwegian and Air Berlin all subcontract APS.

As you will soon find out, Aviation Port Services is a very disorganized and unprofessional enterprise. It might take them more than two weeks to find a bag that they misplaced themselves. Despite promising otherwise, they will not call you back. They might not enter the information you provide in Worldtracer, the worldwide baggage tracing tool. Even in case they tell you that your bag will be shipped to your hotel, they might decide not do it in order to save on costs. It will all be your responsibility to route around their idiosyncrasies in order to get your bag. In my case, it took almost three weeks, two trips to the airport, a bunch of luck and probably a triple digit number of phone calls to (a) get my case number and (b) get my luggage bag. I think I spent about 2 working days in total dealing with APS.

Along the way, I have learned a lot. Among other things, I have learned a number of telephone numbers that I chose to disclose so that you as a passenger have at least a slight chance to deal with this irresponsible company when they lose your property or withhold it from you. Here is the list; good luck! You will probably not have much luck in the morning hours – I have found that there is a higher success rate after 1 pm.

  • +1 617 569 2405 number I was given when I filed my PIR report, but seems to be only voicemail – try calling, but do not waste to much time and money on this number
  • +1 617 567 1289 contact for Aviation Port Services at BOS – I talked to Linda, who seemed quite helpful but ultimately did not succeed in helping me get in touch with the right contact
  • +1 781 817 0557 apparently “operations” – this is the number from which they called me when they left voicemail, but the people answering the phone were neither helpful nor polite
  • +1 781 817 9446 Maria, who is supposed to be in charge of L&F baggage – I believe that she has left the company by now, but maybe her successor “inherited” this number
  • +1 617 749 6544 Victor Martinez – supposedly a manager in charge at BOS – I think I was never able to reach him
  • +1 617 749 6916 Alvin – very professional, curteous and helpful, but was very hard to reach – he agreed to ship my luggage to my hotel, but his superiors overruled this decision
  • +1 617 415 6115 I don’t know the name, but the person answering was able to send someone (Alvin) to the airport’s entrance hall to deliver my bag to me
  • +1 857 249 0023 apparently a “red number” of the operations team – are very surprised and unhappy when customers call, but might refer to someone who can help when bothered by customer calls

Moreoever, I have had multiple very positive experiences with the airport’s “public service representatives” who work in the information booths at Terminal E. They might be able to support you with tracking down someone at APS, but you will need to help them help you by providing the list of phone numbers above.

tl;dr: boo APS, kudos massport

Lean bullshit

Mittwoch, 13. November 2013, 23:33 Uhr von Felix

Lean Strategy. We work with clients to define strategic, customer-centered approaches and priorities that will deliver the greatest impact and ensure that objectives are aligned with corporate strategy. (Found on the web, I will let you guess where.)

Okay. What’s so lean about it? And what does it even mean?

Jack Of All Trades Programmer

Freitag, 02. März 2012, 08:30 Uhr von Felix

Yesterday, I stumbled upon the blog Jack of All Trades Programmer by Florian Bergmann, who left the University of Bamberg and is now studying at Heriot-Watt University, Edinburgh. So far, he’s been blogging about technical topics. The content available as of today is very similar to Simon Harrer‘s blog.

So Simon and his readership should probalby add this blog to their feed readers (I already did).

Tatort Zeit

Donnerstag, 01. März 2012, 20:03 Uhr von Felix

Seit über 40 Jahren gibt es ihn, den Tatort in der ARD. Was vielen Fans allerdings nicht bewusst ist: Tatort läuft nicht nur Sonntags!

Sowohl im Ersten als auch in den Dritten Programmen werden unter der Woche zahlreiche ältere Fälle ausgestrahlt. Wer also Lust auf Tatort hat, der kann diesem Bedürfnis fast täglich nachgehen.

Zur Beantwortung der Frage Welcher Tatort kommt heute? habe ich Tatort Zeit entwickelt. Es handelt sich um eine Android App, welche es Tatort Fans wie mir nicht nur erlaubt zu erfahren wann und auf welchem Sender eine Tatort-Folge ausgestrahlt wird, sondern auch den komfortablen Zugang zu weiterführenden Informationen (Erstausstrahlung, Besetzung, Handlung etc.) ermöglicht.

Ab heute steht Tatort Zeit im Android Market auf über 1100 Telefonen und Tablets zum kostenlosen Download bereit, deins ist bestimmt auch dabei:

(Vielen Dank an Marian Sander, der für mich nicht nur ein tolles Icon entworfen hat, sondern mich auch bei der Namensfindung unterstützt hat.)

Wallpapers by David Lanham

Donnerstag, 01. März 2012, 12:28 Uhr von Felix

For those of you looking for a nice desktop wallpaper, I cannot recommend the numerous high-resolution paintings by David Lanham enough.

Being an avid tea drinker, my favourites are very obvious: Tea for Two and Tea for Three. But check out the others and be assured to have a few good laughs!

(And if desktop wallpapers are not your thing, you can order prints.)